Technical Support & Training

At C.R.Kennedy, we understand the importance of supporting our extensive range of surveying products. With a highly committed and responsive technical support and training team who can answer your questions, whether simple or complex, and provide the required product training.

Request Technical Support

For non-urgent support or to request a call-back please contact the national technical support team.

Make a Training Enquiry

C.R.Kennedy can organise custom packages to suit your individual and company training needs.

Visit our Tech Support Blog

Get useful insights and advice on getting the most out of your gear.

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Call our National Support Hotline

03 9823 1884

Support Team

"I came to surveying through monitoring volcanoes using GPS. Collecting static data to model and analyse fractures under the ground. I love problem solving and troubleshooting tricky GNSS data is still my favourite part of the job."

Jane Cooke
National Technical Support Manager

"I have worked in surveying since the late 70’s with experience in cadastral, engineering, railway and hydrographic surveying. I have also worked for CAD software companies and have a particular interest in the interface between the field and the various office software packages used. I like watching customers learn and become proficient and knowledgeable with their equipment"

Chris Emmerick
Survey Technical Support

"I joined CR Kennedy in 2012 after 20+ years of Surveying in Scotland working predominantly with Leica equipment. I really enjoy training customers and combining their survey requirements with my knowledge of Leica technology. Helping customers create workflows which allows them to work more efficiently while achieving the most accurate measurements is very satisfying. However, the most rewarding part of my role is supporting customers in the field."

Alan Hastings
Survey Technical Support

"My survey experience is in the mine and engineering Sector. What drew me into surveying was the enjoyment of seeing how a project is accomplished and I am involved in setting it all out and watching it develop. With over ten years’ experience here at CR Kennedy I really enjoy seeing smart technology being embraced and implemented in our Industry. "

David Twaddle
Survey Technical Support

"A fascination with maps & compasses as a kid, led me to pursue a career in surveying. 30 years on and I’m still impressed by the many ways we can mathematically model & visualise the world we live. With such great tools available to the modern surveyor Its my aim to help our customers get the most from the geospatial equipment they are using "

Matt Rosemond
Survey Technical Support

"I have worked in the survey industry for over 25 years in every sector from high rise building construction to roads, rail and cadastral. My current role in technical support focuses on designing innovative monitoring and communication solutions"

Antony Richards
Monitoring Support/Comms Specialist

"I originally joined C.R.Kennedy as a Service Technician, with a background in engineering and electrotechnology, and have more recently focused on programming languages and communication. I’m enjoying the tasks and challenges presented and look forward to seeing how the industry utilises technology to progress into the future"

Robert Court
Survey Technical Support

"I started surveying in Switzerland doing cadastral and construction work. After 6 years of surveying, I got introduced to iCON and Machine Control. A completely new field that I immediately loved. My favourite part is to give an instant help to people and be hands on in the field"

Roman Suter
Technical Support iCON/Machine Control